Policy of returns



Dos Studio has a 14 days return policy. In order to create a pleasant shopping experience, Dos Studio has an easy return procedure. When using our free return service, you will be refunded in the event of theft or loss during delivery to our warehouse. Dos Studio will issue a full refund including the shipping cost from us to the customer; with exception from if Express shipping has been used.

To return or exchange items, you must request a return authorization by logging into your account on dos-studio.com or sending an email to info@dos-studio.com to notify the return or exchange. A  the  pre-paid shipping label will be send to you in order to send any items back to us. Find instructions below.

Contact us at info@dos-studio.com with your order number if you did not receive a shipping label and we will send you a new one.

Returning your purchase from an EU country

  • Visit www.dos-studio.com and log into your account to begin a return or exchange or write to info@dos-studio.com to notify your return or exchange.
  • You can view your orders and must request a return or exchange item for any unwanted items.
  • Place the item(s) in the original shipping box, or any other solid carton box.
  • Close the box and tape it securely.
  • A pre-paid return shipping label  will be sent to you. You will have to print it.
  • Place the return information label and pre-paid return shipping label on the box over the prior delivery information.
  • Dos Studio will send you a email confirming the picking up time and date. 

Exchanges

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.  Exchanges shipped to you free of charge, except during sale periods or in items with reduced pricing (see Sale policy below). Should you be interested in a different style, please return your item/s to us and simply purchase the new piece separately at dos-studio.com.


Receiving a refund

Your refund will be credited to your original form of payment. If the complete order is returned a refund will include Dos Studio shipping costs. Please note that in case of a written notice and proof of a return to Dos Studio within 14 days upon arrival, we will issue a refund latest on day 14. In case we have not received a written proof of a return, we allow 30 days to issue a refund.

Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.


Important information

  • Items must be returned to us in perfect condition: make sure all products are exactly as you received them, with tag and seal still attached.
  • All shoes must be tried on a carpeted surface until you have decided to keep them.
  • Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
  • Please make sure to return the shoes and shoe box inside another solid carton box to not damage the original packaging.
  • We prefer that items are returned through Dos Stdio return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
  • When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse.


Please send the package to:

Dos Studio online shop
Peñafiel, 5 Local bajo
28019 Madrid
Spain



Sale

Our regular online return and exchange policy as described above applies during sale periods. However, during sale periods or any item with reduced pricing, the shipment expenses of the returned or exchanged item will be covered by the client.


Dos Studio quality guarantee
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.
If items have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.


Disputes

If you need to file a dispute towards Dos Studio or our products, please visit http://ec.europa.eu/odr.