1. General terms and conditions
The following terms and conditions (henceforth: the Terms and Conditions”) are valid between you and Dos Studio and apply to all use of and orders placed on Dos Studio website dos-studio.com, and orders made by telephone our e-mail. Please note that Dos Studio does not guarantee that all products presented on the Website are in stock or are available for purchase.Dos Studio reserves its right to stop selling a product. Orders can only be placed by persons that are 18 years or older. Dos Studio reserves the right to revise the Terms and Conditions at any time. The date of the latest update is found in the final section of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes. Please note that the terms and conditions valid for your order is always the terms and conditions that is in effect as of the time that you place your order and not a later version. You should keep a copy of these Terms and Conditions for future reference.
The language of the Terms and Conditions is English.
3. My account
When you place an order on Dos-studio.com an account will be created in our customer management system. The only information that will be stored is the information you provide to your order such as shipping and billing address as well as email address. If you create an account yourself you will be able to choose a password with which you can log in to your account online and view your order history and track your order. If you do not create an account yourself you can always contact firstname.lastname@example.org and we can provide you with a password to log in. If you would like to delete an account you can also contact email@example.com and the customer care team will assist you. If you create an account with us you can also chose to store a credit card for a future purchase. All information regarding your store credit cards can be changed and deleted when logging in to your account. Your details will be protected using Global Sign Encryption and will speed up your checkout the next time you shop.
4. Placing order
5. Order confirmation
After submitting your order, we will send you an order confirmation e-mail with your order number, details of the product you have ordered from us, your payment details and delivery details. Please note that the confirmation e-mail is an acknowledgement that we have received your order and is not an acceptance of the order.
6. Acceptance and shipping confirmation
Please note that all orders placed by you are subject to acceptance by us. We may, at our discretion, choose not to accept your order for any reason whatsoever without any liability to you. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order. The shipping confirmation is our acceptance of your order. Please note that Dos Studio does not guarantee that all products presented on the Website are in stock at the time of your order. If a product is unavailable, we will contact you shortly, by phone or by e-mail. If we already have received payment for such product we will refund you the amount of the purchase.
Dos Studio goal is to describe the products at the Website as correctly as possible. However, please note that due to the color settings of your computer, the colors of the products shown in the pictures on the Website can differ somewhat from their actual colors. Dos Studio cannot be held responsible for any such discrepancy.
The prices and delivery costs shown on the Website include VAT. The prices and delivery costs shown on the Website may vary from time to time and Dos Studio is not bound by the price until Dos Studio has accepted the order by sending the shipping confirmation to you. The prices may also vary between the physical store and the Website. If you have placed an order and the price has changed before we have accepted your order (by sending you the shipping confirmation), we will notify you by e-mail about the price change and give you the option to place a new order with the new price or cancel the old order. If we are unable to contact you, your order will be cancelled. Dos Studio always reserves the right to cancel any order prior to our acceptance of the order. If we already have received payment for a cancelled order we will refund you the amount of the purchase. Please also note the Dos Studio may cancel the order even if it has been accepted by Dos Studio under the condition that you realize or should have realized that the price information was incorrect. The delivery costs are shown in connection with the shipping methods at the checkout stage.
The following payments are accepted.
— Credit cards and debit cards
Payment can be made by the following credit cards: Visa, Mastercard and Paypal. Payment can also be made by the following debit cards: Visa and Maestro. (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). The purchases made with Visa and Mastercard are verified by a secure code. Please note that your card is debited with the purchase amount once Dos Studio has sent you the order confirmation email. We do our best to make the Website as secure as possible. All credit/debit card transactions on the Website are processed using Adyen, a secure online payment gateway that encrypts your card details in a secure host environment. Payment will be debited and cleared from your account upon acceptance of your order by Dos Studio. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Dos Studio, your order will be cancelled. We are not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the Website.
— Shipping methods
We offer different shipping methods to meet your needs as further specified when you check out. Dispatch of orders may take up to 7 business days but we aim to dispatch all orders within 24 hours during weekdays, or 1-2 business days during sales periods. Please note that delivery times are provided as guidelines only, and commence from the date of dispatch. The delivery times do not take into account possible delays caused by payment authorization and/or stock availability. If Dos Studio fails to deliver within 30 days, you may have the right to cancel the purchase.
All orders are fully traceable on the Website by logging in to My account. Click “My Orders” and fill in the tracking number for updated information about your shipment.
— First-time order policy
For security purposes, Dos Studio reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
11. Right of withdrawal and returns
You are entitled to withdraw your purchase or exchange your product by submitting or sending notice thereof to Dos Studio within 14 days of the date on which you have received the product. The notice may be sent in different ways. Preferably, you can use our return form provided together with the delivery. Please send the notification to our address Peñafiel, 5 local 28019 Madrid or e-mail it to firstname.lastname@example.org. Please note that you of course do not need to use the special forms but may send us a letter or an e-mail to the above-referenced mailing and e-mail addresses including information that you will withdraw or exchange your purchase. If you send us an e-mail we will send you a confirmation upon receiving your notice. Please always refer to your order number in you communication with us. You may wish to keep a copy of your cancellation notification for your own records.
— Refund relating to the right of withdrawal
If you choose to withdraw your purchase in accordance with the terms set forth in this section 11, Dos Studio will issue a refund of the amount paid to Dos Studio including the shipping cost you have paid for the delivery from Dos Studio to you. However, if Express shipping or PostNord Home Delivery has been used,Dos Studio will not issue a refund of the original shipping fee. Dos Studio will pay the refund within 14 days of the date on which we have received your notice of withdrawal, under the condition that Dos Studio has received the product/s from you or if Dos Studio has obtained proof that the products have been sent back to Dos Studio. The refund is made using the same payment method you used at the purchase if you do not explicitly accept another method. You will not be charged extra if another payment method is used. Please note that Dos Studio only issues a full refund if the product/s is in the same conditions as at the time of delivery. If the products’ value has diminished due to your handling of the products to a greater extent than is necessary in order to ascertain its characteristics or function, you have an obligation to reimburse us. Thus, Dos Studio then has the right to withhold such amount of the refund. To avoid a deduction, please make sure the product you wish to refund is in the exact same condition as when you received them, with tag and seal still attached.
Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section 11. All exchanges are based on stock availability. If you have exchanged a product, Dos Studio will pay the shipping costs for the new product.
— Shipping costs for returning the products
Dos Studio offer a free return service and Dos Studio will pay the shipping cost for returning the products sent from Spain in accordance with your right of withdrawal and exchange.
— Returning the products
Upon your withdrawal or exchange of your purchase, please return the product/s as soon as reasonably practicable but no later than 14 days after sending your notice.
When returning please follow the steps below.
• Visit www.Dos-studio.com and log into your account to begin a return or exchange.
• You can view your orders and must request a return or exchange item for any unwanted items.
• Place the item(s) in the original shipping box, or any other solid carton box.
• Close the box and tape it securely.
• Place the return information label and pre-paid return shipping label on the box over the prior delivery information.
We prefer that products are returned through Dos Studio return service to ensure they are protected and insured during transit. However, you may return the products by any secure transport.
12. Defective products
If you receive defective products, please notify us immediately. However, you must always notify Dos Studio within a reasonable time after you have detected that the products are defective. If Dos Studio consider the products to be defective, Dos Studio will make a full refund including shipping costs.
13. Dos Studio quality guarantee
Dos Studio acts in accordance with applicable consumer regulations. Please notify us as soon as possible after receiving defective products.
14. Copyright permission notice
Copyright in the documents provided in this site (including, without limitation, the trademarks of Dos Studio, graphics, text, photos, designs, logos, icons, images, data and software) are owned by or licensed to Dos Studio and its affiliates. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Dos Studio. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please view our contact pages at www.dos-studio.com
16. Resale policy
You may purchase products on www.dos-studio.com for personal use only and not for resale. By placing an order on www.dos-studio.com, you certify that you are purchasing products for your own personal use and not for resale and that you accept the Terms and Conditions. We reserve the right to refuse orders for any reason without explanation.
17. Information on the website
Dos Studio cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. Dos Studio may, at any time, amend the content of the site. Although Dos Studio strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are maintained by third party operators. In situations whereDos Studio acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Dos Studio cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. Dos Studio cannot guarantee problem-free, uninterrupted, and secure access to the site.
The Website may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
19. Violation of rules
Dos Studio reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
20. Provisions severability
If any part of these Terms and Conditions are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these Terms and Conditions; instead the invalid terms and conditions shall be replaced with other terms in order to give effect to the commercial intentions of these Terms and Conditions.
21. Governing law
These Terms and Conditions are governed by the laws of Sweden (excluding the international sale of goods act). Any disputes pertaining to these Terms and Conditions will be exclusively referred to the district court of Stockholm, as the court of first instance. Please also note that you can also file possible claims against Acne Studios before the National Board for Consumer Disputes (ARN).
22. Company information
Peñafiel 5 local
Telephone: +34 910 711 236
E-mail address: email@example.com
23. Version of the terms and conditions
If there is any conflict, ambiguity, or discrepancy between the English version and a version in another language, the English version shall always prevail. The latest update of the Terms and Conditions of Dos Studio was made in March, 2017.